Medical Chairs - Returns and Warranty

WARRANTY

LPA SPECIALTY HEALTHCARE SEATING is proud to design and manufacture quality products free of original defects and to offer one of the best product warranty on the market today, including limited lifetime warranty on all metal frames.

Furthermore, we guarantee that replacement parts will be available at least 10 years after the original purchase of your LPA SPECIALTY HEALTHCARE SEATING product, so you can enjoy or products longer, making cost of ownership very affordable.

TERMS & CONDITIONS

APPLICABLE TO PRODUCTS SOLD AFTER SEPTEMBER 1ST 2018

GENERAL:

All items & prices listed are subject to change without notice. We reserve the right to change and/or improve any product as deemed advisable without notification. Shipments will be made at prevailing prices at time of shipment.

DAMAGED FREIGHT:

LPA SPECIALTY HEALTHCARE SEATING can not accept claims for merchandise that has been damaged in transit. Examine all merchandise upon delivery. If damage has occurred, it is the person receiving the goods’ responsibility to file a claim with the carrier immediately. Failure to notify carrier and LPA SPECIALTY HEALTHCARE SEATING in writing of any damages during freight voids the warranty.

RETURNS:

Merchandise to be returned must have prior written authorisation from our Customer Service Department. All request must include the following information:

Reason for requested return
LPA SPECIALTY HEALTHCARE SEATING invoice or acknowledgement number
LPA SPECIALTY HEALTHCARE SEATING model or part number and number of cartons and items being returned.
Number of items returned

Unauthorised returns will not be accepted. All authorised returns must be shipped pre-paid except where there has been an error in processing or a defect in materials or workmanship, in which case Customer Service will issue special instructions.

WARRANTY:

The LPA SPECIALTY HEALTHCARE SEATING warranty covers all manufacturing defects, for the original purchaser/user, except the exclusions listed in the NOT COVERED section below, starting at the date of purchase:

Lifetime Warranty for metal frame and cross braces. *
5 years for wood structure on Thera-Glide® self-locking gliders models W and T.
3 years for all Thera-Glide® self-locking glider mechanisms.
3 years on upholstery.
2 years for all other mechanisms, gas spring cylinders or mechanical lock, control cable, wheels & casters, tray.
1 year on all accessories and replacement parts.

If service is required under this warranty, contact our Customer Service Department in writing, giving the following information:

Model or part number involved.
Date of purchase, including LPA MEDICAL invoice or acknowledgement number.
A description of the problem.

* Useful Lifetime of LPA SPECIALTY HEALTHCARE SEATING products is 10 years from date of purchase

WHAT LPA MEDICAL WILL COVER

LPA SPECIALTY HEALTHCARE SEATING commits to making spare parts available for 10 years after the purchase of your product. LPA MEDICAL retains the right to supply updated or refurbished parts as replacement.

LPA SPECIALTY HEALTHCARE SEATING will repair or replace at no charge the defective product or parts during the warranty period. The decision to repair or replace a product is solely at the discretion of LPA SPECIALTY HEALTHCARE SEATING. LPA SPECIALTY HEALTHCARE SEATING reserves the right to supply refurbished parts to cover some warranty items.

WHAT LPA MEDICAL WILL NOT COVER

Normal wear and tear.
Accidental damage including fire and water.
Fabric facing and metal oxidation (rust), including damages caused by power washers and wheelchair washing machines.
Cost of transportation to or from LPA SPECIALTY HEALTHCARE SEATING factory.
Unauthorized modifications or repairs made or attempted.
Damage resulting from abuse, abnormal or unreasonable use.